Privacy Policy

Personal Details

When you sign up with us, we're gonna need the basics - your name, email, phone number, and address. Pretty standard stuff for running a legit business and making sure we can reach you about your training sessions or membership.

Health & Fitness Info

Since we're dealing with high-performance training and combat conditioning, we need to know about any injuries, medical conditions, or physical limitations you've got. This isn't us being nosy - it's about keeping you safe and designing programs that'll actually work for your body.

Payment Information

We collect payment details for memberships and services. This gets processed through secure third-party payment processors - we don't actually store your full credit card numbers on our systems.

Facility Usage Data

We track when you check in, which classes you attend, and how you're using our facility. Helps us figure out peak times, popular programs, and where we can improve. Plus, it's useful for your trainers to see your attendance patterns.

Alright, so what do we actually do with all this data? Here's the honest breakdown:

• Running Your Membership - Processing payments, scheduling your sessions, sending you reminders about classes or appointments. The operational stuff that keeps everything running smooth.
• Personalizing Your Training - Your coaches use your fitness history and goals to design programs that'll actually get you results. Can't do that without knowing where you're starting from.
• Communication - We'll email or text you about schedule changes, new programs, special events, or important facility updates. We're not gonna spam you with nonsense though.
• Safety & Emergency Response - If something goes wrong during training, we need your emergency contact info and medical history readily available.
• Improving Our Services - Analyzing usage patterns helps us figure out what's working and what needs tweaking. Maybe we need more evening MMA classes or additional squat racks.

We're not in the business of selling your data to random companies. That's just not how we roll. However, there are a few situations where we might share your info:

• Service Providers - Payment processors, email platforms, scheduling software - the tools we use to actually run the gym. They only get what they need to do their job, and they're bound by their own privacy agreements.
• Legal Requirements - If we're legally obligated to hand over information (like a court order or responding to lawful requests from authorities), we'll comply. Not much choice there.
• Emergency Situations - If there's a medical emergency and we need to contact emergency services or your designated emergency contacts, we're obviously gonna share relevant health info.
• Business Transfers - In the unlikely event we sell the gym or merge with another facility, your membership info would transfer to the new owners. You'd be notified if this ever happens.

We take security seriously - probably more seriously than we take our pre-workout formulas (and that's saying something). Here's how we protect your data:

• Encrypted connections for all online transactions and data transfers
• Secure, password-protected systems with limited staff access
• Regular security audits and updates to our systems
• Physical security measures at our facility to protect paper records
• Secure disposal of information we no longer need

That said, no system is 100% hack-proof. We do everything reasonable to protect your info, but we can't guarantee absolute security. If we ever experience a data breach, we'll notify affected members as required by Canadian law.

Your data, your rules (mostly). Here's what you can do:

• Access Your Info - Wanna see what we've got on file? Just ask. We'll provide a copy of your personal information.
• Update or Correct - Changed your phone number? New address? Let us know and we'll update your records. You can do some of this yourself through your member portal.
• Delete Your Data - If you're leaving the gym and want us to delete your info, we can do that. There might be some stuff we're legally required to keep for a certain period (like financial records), but we'll delete what we can.
• Opt Out of Marketing - Don't wanna hear about our new boot camp program? No problem. You can unsubscribe from marketing emails anytime. We'll still send you important stuff about your membership though.
• Withdraw Consent - If you've given consent for something specific and change your mind, let us know. Keep in mind this might affect certain services we can provide.

To exercise any of these rights, just shoot us an email at info@thalorienempire.info or swing by the front desk.

We don't keep your info forever - that'd just be weird and unnecessary. Here's our general approach:

• Active membership data is kept as long as you're training with us
• After you leave, we'll retain certain records for 7 years (mostly financial stuff for tax and legal purposes - Canadian business requirements)
• Marketing lists get cleaned up regularly - if you haven't engaged with us in a while, you'll get removed
• Once retention periods expire, we securely delete or anonymize your information

Our website uses cookies - not the protein kind, unfortunately. These are small files that help the site work better and remember your preferences. We use them for:

• Keeping you logged into your member account
• Remembering your preferences and settings
• Understanding how people use our site so we can improve it
• Basic analytics to see what content is popular

You can disable cookies in your browser settings, but some features of the site might not work properly if you do.

We do train some younger athletes (16+), but they need parental consent. For members under 18, we require a parent or legal guardian to provide consent and we'll communicate with the guardian regarding their child's membership and training.

We take extra care with information related to minors and ensure guardians have access to review and manage their child's data.

Look, things change. Technology evolves, laws get updated, we might add new services. When we need to update this privacy policy, we'll post the new version here with an updated date at the top.

If we make any major changes that significantly affect how we handle your data, we'll send out an email notification so you're not caught off guard. We recommend checking this page occasionally if you're concerned about privacy stuff.